Interactcrm

·       Participate in the requirement gathering sessions with the customer.

·       Design, development and unit testing of IVR application.

·       Deployment of Application in customer environment.

·       Provide assistance during system integration testing, user acceptance testing and roll out of the solution.

·       Provide QA during UAT and other testing cycles

·       Provide analysis and support to help resolve issues discovered in production systems.

 
Desired Candidate profile

·       1-3 years’ Experience with Avaya Platform – Voice/Experience Portal, Dialog/Orchestration Designer

·       Hands-on experience building self-service speech recognition IVR systems in an open architecture, including VXML, CCXML, web SOA, Nuance, using Avaya Dialog/Orchestration Designer.

·       Need Java/J2EE expertise having knowledge of IDE like Eclipse.

·       Must be having basic working knowledge of Contact Center components like Switches, IVR Server, App Server, CTI Server, and Database Server.

·       Candidate must possess Good communication skills